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Refunds & Returns

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Whilst our store is temporarily closed (opening our doors for private 1 on 1 showings &pick ups) you can still shop with us safely online, virtually on the phone or trying our new Try Before You Buy (ask us about this!!) program. We have free shipping for orders  over $75 and we have extended our return policy

RETURNS & EXCHANGES
This Return & Exchange Policy relates to purchases made on the ODEYA website only.

WHEN CAN YOU RETURN MERCHANDISE?
Australian Orders: You can return any non-sale merchandise purchased online at any time within seven days of receipt for a refund or an exchange - please email orders@odeya.com.au to organise your return.

DURING COVID-19 WE HAVE EXTENDED OUR RETURNS TO INCLUDE PROMOTIONAL SALE ITEMS AND 14 DAYS TO RETURN - IF YOU NEED LONGER PLEASE CONTACT US WITHIN THE 14 DAYS TO ORGANISE THIS

FINAL SALE ITEMS (ITEMS FOUND IN THE SALE SECTION OF THE WEBSITE) ARE STILL EXCLUDED FOR RETURNS FOR A REFUND

International Orders: You can return non-sale merchandise purchased online at any time within fourteen days of receipt for a refund or an exchange.

DURING COVID-19 WE HAVE EXTENDED OUR RETURNS TO INCLUDE PROMOTIONAL SALE ITEMS AND 30 DAYS TO RETURN - IF YOU NEED LONGER PLEASE CONTACT US WITHIN THE 30 DAYS TO ORGANISE THIS

FINAL SALE ITEMS (ITEMS FOUND IN THE SALE SECTION OF THE WEBSITE) ARE STILL EXCLUDED FOR RETURNS FOR A REFUND

We cannot accept the change of mind return or exchange of sale items, shoes that have been worn or items that have been used.

We cannot accept the change of mind return or exchange of items bought in a sale.

CONDITION OF RETURNED MERCHANDISE
We will happily accept the return or exchange of full price merchandise that has been purchased online and returned to us in its unworn and original condition with labels and swing tags intact.

WHERE CAN I RETURN THE MERCHANDISE?
Please post merchandise back to the ODEYA,163 Glenferrie Rd, Malvern Victoria, Australia, 3144 for a refund or an exchange.

Alternatively, customers are more than welcome to return merchandise at our boutique: ODEYA,163 Glenferrie Rd, Malvern Victoria, Australia, 3144.

Please include a copy of the original invoice when returning merchandise.

All merchandise being sent back to the ODEYA must be posted to the below address:

ODEYA
163 Glenferrie Rd
Malvern, Victoria, Australia, 3144
Attn: Odeya Online Returns

FAULTY OR DAMAGED MERCHANDISE
We want you to be completely happy with your online purchases, if you are not happy with the merchandise that you have received because you believe it is faulty or was damaged in transit, please let us know in writing, quoting your customer order number within seven days for Australian orders of receipt or fourteen days for International orders of receipt.
If we agree that merchandise is either faulty or has been damaged in transit, we will replace faulty or damaged merchandise, issue a credit note, or a refund of the purchase price in exchange for the faulty or damaged merchandise.
Our liability is limited to a replacement of merchandise, issue of a credit note, or a refund of the purchase price.
If you do not let us know within the aforementioned period, we will take this to mean that you are happy with your purchases and that your merchandise is satisfactory. We will not accept any claims for fault or damage after the expiry of fourteen days.

AUSTRALIAN RETURNS POSTAGE AND HANDLING COSTS                            You are responsible for payment of delivery charges incurred in returning merchandise to us, including faulty and damaged merchandise.
We recommend that you return merchandise either in person at Odeya, 163 Glenferrie Rd Malvern VIC 3144 in Australia, or by posting the merchandise back to the Odeya,163 Glenferrie Rd, Malvern VIC 3144 by registered post or courier to ensure it is received. We are not responsible to merchandise that is lost in transit.
All merchandise returned to us must be packaged appropriately.



INTERNATIONAL RETURNS POSTAGE AND HANDLING COSTS
You are responsible for payment of delivery charges incurred in returning merchandise to us, including faulty and damaged merchandise.
We recommend that you return merchandise either in person at Odeya, 163 Glenferrie Rd Malvern VIC 3144 in Australia, or by posting the merchandise back to the Odeya,163 Glenferrie Rd, Malvern VIC 3144 by registered post or courier to ensure it is received. We are not responsible to merchandise that is lost in transit.
All merchandise returned to us must be packaged appropriately.


CREDIT CARD REFUNDS
If you return merchandise to the Odeya boutique Australia, please ensure that you bring the credit card used for the original payment, this allows us to process your return and refund the payment to you.
If you return merchandise via mail to Odeya, refunds are securely processed back into the credit card used for the original payment.

QUERIES
If you have any queries about this Return & Exchange Policy, please contact our team via email at orders@odeya.com.au or via phone at (International)+613 9939 6440 or (Australia)03 9939 6440

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